The Power of Localization + AI in Customer Support + Online Help
 
Download the guide to learn everything you need to know about localizing customer support and online help content for global expansion with conversational AI, including:
  • Why Localize Customer Support and Service?
  • Approaches to Customer Support Localization
  • What to Localize
  • Conversational AI in Customer Service
  • Best Practices for Localizing Customer Support

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Key Takeaways

  1. Having customer service content and channels available in local languages is a crucial part of the overall global customer and user experience.

  2. The future of customer support localization is providing a technology driven, self-service channel. Augment your customer support channel with multilingual AI-driven chatbots and support assistants.

  3. Provide 24/7 support to multilingual customers simultaneously with an AI-powered multilingual chatbot.

  4. Customer support and online help aren’t limited to post purchase. Localize every channel you use to provide support and superior customer experience.



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